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How We Ship
Items will be shipped from Japan. We usually ship within 1-3 business days (Monday - Friday) of receiving cleared payment but please note that it could take longer depending on the product and the quantity of items ordered and we do not process orders on weekends or Japanese national holidays (PLEASE NOTE: Due to the ongoing pandemic, handling time will exceed the usual times and delays are very likely)
Shipping Address Changes
If you would like to change the shipping address of your existing order/s, please contact our customer support at email@example.com with the order number and your new address details.
Please note that we will not be able to make any modifications to an order that has already been shipped.
Late Delivery and Lost orders
The delivery timeframe described in the table above is only an estimate and there will be cases where a package take longer than expected to be delivered depending on the situation of the postal service or carrier. Any delay by these services is not our responsibility and orders will not be eligible for any kind of compensation under these circumstances.
When choosing a shipping method with tracking available, please be sure to check the status of your delivery by using the tracking number associated with the order. If an order takes considerably longer than our estimates, we kindly ask you to try and contact the postal service or carrier in your country to be updated on the situation.
If a package appears to be lost, please contact our customer support at firstname.lastname@example.org and we will start an investigation with the postal service.
Any compensation will be offered in the form of Store Credit unless special circumstances apply.
Damage in Transit
If a package appears to be badly damaged at the time of delivery, we kindly ask our customers to refuse it so that we can file a claim with the postal service (the help of the customer might be required).
In case a package was delivered and the items inside are damaged, please contact us at email@example.com with pictures and we will try to find a solution with you.
Japan Figure reserves the right to decide on a case-by-case basis if the damage is substantial enough to be eligible for compensation. In any other case, our Return Policy will apply.
Import Fees & Taxes
Since all orders are shipped directly from Japan, any import fee or taxes for importing goods requested by your country will be the buyer's responsibility. These additional fees are not included in the final price.
As the rules and value thresholds differs by country, we invite you to please refer to your country's government website.
Any order returned or not accepted because of import duties left unpaid will be subject to two-way shipping fee if a refund is requested. Please also see our Return Policy.