Due to the uncertainty of recent global events and the impact of COVID-19, many of our community have reached out to us with questions. We hope to provide our community with updated, accessible information regarding our situation during this global crisis.
Are you still shipping orders?
The Corona Virus Pandemic has caused many countries to take measures such stopping acceptance of inbound postal items from Japan.
Update 14th October 2021 : USA, Australia, Canada, Italy still under restriction, We will let you know about last news on this page. ( please check others country on link below )
USA accept EMS shipping method but still does not accept AIR at the moment.
Restricted Countries List [ last update 14th October 2021 ] : https://www.post.japanpost.jp/int/information/overview_en.html
DHL and Fedex are still available for all countries.
Are you taking any measures when handling the orders?We are ensuring that all of our staff are adhering to an even higher standard of hygiene and cleanliness. Our products are always kept in a safe environment and we will continue to ship them out to you efficiently and carefully.
Will my package be infected with Coronavirus?The short answer is no. However, we understand your concerns, and if you would like to find out more about COVID-19, please read the following valid information from WHO: Q&A on COVID-19
Will my items be delayed?Although packages are still leaving our warehouse as usual, external factors such as tightened customs scrutiny, as well as local government lockdowns will likely affect the delivery time. We will continue to monitor the situation very closely and provide updates where possible.
Stay healthy. Stay safe.
We understand that many members of our community are enduring hardships right now as the result of COVID-19, and we wanted to let you know that we stand with you. Stay healthy, strong and safe.
We will keep the information on this page updated, and if you have a concern that is not addressed here, please do not hesitate to contact us as we are always happy to help!