At Japan Figure, we make every effort to ensure that all product information, including but not limited to pricing, stock availability, descriptions, and images, is displayed accurately on our website. However, in rare cases, errors may occur due to technical issues or unintentional data entry mistakes, especially related to pricing.
With a customer-first approach at the core of our values, we will promptly reach out to affected customers to inform them of the issue and propose suitable solutions. These may include:
• Updating the product information with the correct price, description, image, or stock status if the customer agrees to continue with the purchase
• Recommending an equivalent replacement product if the original item is no longer available or suitable
• Partially or fully canceling the order and issuing a refund (if payment has already been made), if no suitable alternative is available or if the customer does not accept the proposed options
Kindly note: An automated order confirmation email does not mean the order has been officially accepted at the displayed price.
We are committed to handling such cases with transparency, professionalism, and a strong focus on protecting our customers’ interests. We sincerely appreciate your understanding should such an issue arise.