First shopper's guide: How to use Japan Figure site

Embarking on your first shopping journey with Japan Figure? You're about to dive into a world of authentic Japanese figures, collectibles, trading cards, and more, shipped straight to your door! We understand that shopping on a new website can feel a bit overwhelming, so we’ve created this simple guide just for you. From scoring first-time discounts to tracking your order and earning reward points, here’s everything you need to know to make your first experience with Japan Figure smooth, fun, and rewarding. Let’s get started!
First shopper's guide: How to use Japan Figure site
Table of Contents ▼

1. Dec 24, 2025 (JST) update: Latest situation for shipping parcels to the U.S.

At Japan Figure, we’d like to share an important update regarding shipments from Japan to the United States. Due to recent changes in U.S. customs regulations, import duties on international parcels may increase, with rates reaching up to 50% for certain products.
In particular, items containing aluminum or steel components (such as parts of figures, display bases, or accessories) may be subject to higher import taxes. All duties are determined by U.S. Customs and paid by the recipient, so please be prepared for potential charges upon delivery.

2. 📢 Dec 15, 2025 JST: U.S. Import Duties update [for U.S customers only]

To ensure transparent pricing and a smooth delivery experience, Japan Figure has updated its U.S. shipping and customs handling policy in line with recent U.S. import regulation changes.
Starting August 29, 2025, the U.S. de minimis exemption has ended, and most imports are now subject up to 50% duty, regardless of order value.
To keep your experience smooth:
Japan Post (when available): We ship parcels under $150 per package to help reduce duties and processing issues.
DHL / FedEx / UPS & other couriers: All duties are prepaid at checkout, so there are no extra charges on delivery.
Please note that customs processing times may vary, and larger orders may be split into multiple parcels if needed. Orders refused or returned due to unpaid duties may incur return shipping fees. Please review our Refund Policy for full details.
If you need help with your order, contact us at info@japan-figure.com with your order number.

3. Free gift for every order on special occasions

Who doesn’t love surprises? At Japan Figure, we celebrate special occasions with a thank-you gift for everyone who shops with us!
Here’s how you can easily claim your free bonus gift:
  1. Visit japan-figure.com and browse your favorite figures, cards, or collectibles.
  2. Add to cart and head to checkout.
  3. In the “Gift Unlocked!” section, choose your free gift and complete your checkout as usual.
First shopper's guide: How to use Japan Figure site
That’s it. Your special surprise will be included with your order automatically. Don’t miss out on our limited-time only during special events, shop now at Japan Figure!

4. Shipping protection & How to apply

This section will give you a detailed explanation of our "Shipping protection" service and how to apply the service to your orders!

4.1. What is Shipping Protection?

Shipping Protection gives you extra peace of mind when shopping at Japan Figure. If your package is partially damaged during transit, you’ll be eligible for a refund on the affected item(s) and the applicable shipping portion. In the rare case that your order is entirely lost or damaged, you can receive a full refund, including shipping, after our Customer Support team verifies the issue.

4.2. How to apply shipping protection?

  1. Click the cart icon located at the top right corner of the website
First shopper's guide: How to use Japan Figure site
  1. Scroll to the bottom of your cart summary page
  2. Look for the “Shipping Protection” option
  3. The box is usually checked by default, meaning Shipping Protection is automatically included in your order. If it isn’t, simply click to check the box and apply the service.
First shopper's guide: How to use Japan Figure site
  1. Check the box "I have read and agree to the Terms and Conditions", and choose the "Checkout" button to place your order.
Once selected, your order will be protected automatically at checkout, so no extra steps are needed!
>>> Learn more about Shipping Protection here

5. How to add gift wrapping to your order

  1. Click on the cart icon at the top right corner of the website
First shopper's guide: How to use Japan Figure site
  1. Scroll to the bottom of your cart page
  2. Find the “Gift Wrapping” option
  3. Check the box next to it to apply the service for $5.99
First shopper's guide: How to use Japan Figure site
>>> Note: Maximum gift wrap size is 45 x 40 x 12 cm
>>> Learn more about gift wrapping and bundle savings here

6. Tracking your order

To track your order, open the Order Confirmation email sent by Japan Figure. Copy your Order Number, then go to our tracking page: https://japan-figure.com/pages/order-lookup
Paste your Order Number into the corresponding box, and enter the Email or Phone Number you used during checkout.
First shopper's guide: How to use Japan Figure site
Alternatively, if you already have your tracking number, you can use it directly on the shipping carrier’s website:
>>> Click here for more information about our shipping services

7. Add a note to your order

If you have special requests like gift messages, product customization, or delivery instructions, follow these steps to let us know:
  1. Click on the cart icon at the top right corner of the website
First shopper's guide: How to use Japan Figure site
  1. Scroll to the bottom of your cart page
  2. Find the “Add a note” field below your listed items
  3. Tick in the box and type your message or request for us (e.g., "Send this as a gift", “Please include a gift message” or “Leave the package at the front desk”)
First shopper's guide: How to use Japan Figure site
  1. Proceed to checkout, your note will be sent with your order!

8. Store credit

Store credit is a convenient refund or reward option that lets you shop again at Japan Figure without using your original payment method. It never expires, avoids exchange rate issues, and can be used instantly at checkout.
How to view your store credit – Step by step
  1. From the homepage, tap the hamburger (☰) icon in the bottom navigation bar
First shopper's guide: How to use Japan Figure site
  1. Select "My Account
First shopper's guide: How to use Japan Figure site
  1. Tap the hamburger icon again
  2. Go to "Profile" and scroll to the bottom
First shopper's guide: How to use Japan Figure site
  1. Under the “Payment Method” section, your available store credit (if any) will be displayed
First shopper's guide: How to use Japan Figure site

9. Reward points

At Japan Figure, every purchase and interaction can bring you closer to great discounts. Here’s how you can earn and redeem Points.

9.1 How to access my reward points

Step 1:
  • On PC: Click the gift 🎁 icon in the top-right corner to access Reward Points.
  • On mobile: Tap the Rewards icon in the bottom-left corner of your screen.
Step 2: (If you’re already logged in, proceed to Step 3)
On the Japan Figure Loyalty Program page, Sign In to your existing account or select Join Now to register a new account and become a Japan Figure member.
Step 3:
Now you can view your points, explore ways to earn more, and check available redemption options.
First shopper's guide: How to use Japan Figure site

9.2. Ways to earn points

  • Place an order: Earn 2 Points for every $1 spent
  • Write a product review: + 100 Points
  • Follow us on Instagram: +30 Points
  • Share on Facebook: +30 Points
  • Like on Facebook: +30 Points
  • Follow us on X: +30 Points
  • Share on X: +30 Points
  • Celebrate your birthday: +200 Points (make sure your birthday is saved!)

9.3. Ways to redeem points

  • Order discount: 100 Points = $1

9.4. Refer your friends

Invite your friends to shop at Japan Figure and earn rewards together! Share your unique referral link, your friend will receive a $5 off coupon, and you’ll earn points once they complete their first purchase. What an easy way to spread the love and save more!

10. Apply your first-time discount code

First-time shopper? Enjoy a special discount just for you! The first-time discount code is a promotional offer available exclusively to new customers at Japan Figure.

Step 1: Subscribe to Japan Figure

You can subscribe using any of the following methods:
  • Option 1: Scroll to the bottom of the homepage and enter your email address in the subscription box.
First shopper's guide: How to use Japan Figure site
  • Option 2: Enter your email address in the pop-up that appears when you visit the homepage, or click the white bar on the left side, select “Get $5 Off,” and complete the form.
First shopper's guide: How to use Japan Figure site
  • Option 3: Click “Subscribe now” in the announcement bar at the top of our website and fill in the subscription form.
First shopper's guide: How to use Japan Figure site

Step 2: Check your email

Check your inbox for an email from Japan Figure. If you don’t see it, be sure to look in your Spam or Promotions folder. Still haven’t received it? Please contact our Customer Support at info@japan-figure.com for assistance.
First shopper's guide: How to use Japan Figure site

Step 3: Apply the code at checkout

At the final step of checkout:
  • Enter your discount code in the promo code box
  • Click “Apply”
  • Then click “Pay Now” to complete your order and enjoy your savings!
First shopper's guide: How to use Japan Figure site

11. Our policies

The guide above offers a quick overview to help you shop with ease at Japan Figure. If you'd like to learn more about our policies, how we operate, handle specific requests, or how customs and taxes work, please explore the links below for full details:

12. Request for more

If you have any additional questions, requests, or special instructions, the Japan Figure Customer Support team is always happy to assist. For the best support, please let us know how we can help by filling out the survey or contact form below.
Shopping at Japan Figure should feel just as delightful as the products we deliver. With this guide, you're now equipped to place your first order with ease, knowing how to apply discounts, track shipments, and earn rewards along the way. Whether you're treating yourself or gifting someone special, we're here to make every step smooth and satisfying.
Still have questions? Don’t hesitate to reach out, we’re just a message away. Welcome to the Japan Figure family, and happy shopping!

13. Get notified when items are restocked

Is the product you’re looking for out of stock? Don’t worry, you don’t need to check our site every day. You can easily get notified when the item is restocked by following these steps:
  1. On the product page, scroll over and click the “Notify Me When Available” button
First shopper's guide: How to use Japan Figure site
  1. Choose the variation you want and enter your email address in the pop-up form
First shopper's guide: How to use Japan Figure site
  1. (Optional) Tick the box “Add me to your email list” if you’d like to receive updates on new letters
  2. Click “Notify Me When Available” to save your information, and we’ll send you an email as soon as your favorite item is back in stock!
First shopper's guide: How to use Japan Figure site

14. Save your favorites with the Wishlist feature

Love a product but not quite ready to buy? Use our Wishlist feature to save your favorite items, whether they’re in stock or not, and come back to them later when you're ready to make a purchase.
>>> Note: You’ll need to log in to your Japan Figure account to save items to your wishlist.

How to add a product to your Wishlist:

  • Option 1: On the product detail page, tap the heart (♡) icon next to the product or near the “Added to Wishlist” indicator. Once tapped, the item will be instantly saved to your wishlist.
  • Option 2: From the product listing page, tap the heart (♡) icon on the product card to add it directly to your wishlist without opening the product page.
First shopper's guide: How to use Japan Figure site

How to delete a product from your Wishlist:

Click on the "X" icon on the top left corner of the product to remove it from your Wishlist.
First shopper's guide: How to use Japan Figure site

How to access your Wishlist:

  1. On the top right corner of the website, click the heart icon next to the shopping cart
First shopper's guide: How to use Japan Figure site
  1. This will take you to your Wishlist, where you’ll find all the products you’ve saved
  2. From there, you can click on a product to view details or click “Add to Cart” to place your order when you're ready
First shopper's guide: How to use Japan Figure site
Keep your favorites in one place and shop when the time is right!

15. Save more with Bundle Shopping on Japan Figure

If you’re looking for the smartest way to save, bundle shopping is the perfect place to start. With our bundle options, you can mix and match your favorite Japanese essentials and enjoy instant discounts when purchasing multiple items together. It’s ideal for building a full routine, stocking up on bestsellers, or getting more value in every order.
How to unlock bundle savings:
  1. Choose your favorite products
  2. On the product page, select the bundle option to activate instant discounts
>>> Important: Bundle discounts only apply when the bundle option is selected on the product page. Simply increasing the quantity in your cart will not activate the discount.

16. Switch language & currency for easier shopping

To make your shopping experience on Japan Figure as smooth as possible, you can easily change both the website language and currency to match your preference, no matter where you’re shopping from.
  • For desktop users: Simply look at the top right corner of the website and select your preferred language or currency.
  • For mobile users: Tap the three-line menu icon in the bottom bar, scroll to the bottom of the menu, and choose the language or currency you need.
First shopper's guide: How to use Japan Figure site
Once selected, prices and content will automatically update, making it easier to browse and shop for your favorite Japanese products, just by your way.